Return and Refund Policy


Address: Serhat Mah., 1404. Cadde, D:No:12, 06378 İvedik OSB / Yenimahalle / Ankara.

CUSTOMER: The natural or legal person who buys the products marketed by the site. (People under the age of 18 cannot shop)
INVOICE: It will be arranged according to the information you provide during the order. Firms invoice information, individuals T.C. The identification numbers must be written completely and correctly.
PRODUCT / PRODUCTS: Products offered for sale at

Product Returns

  • Within 7 days from the delivery date, you can return all accessories and the contents of the box completely, in a safe box, without destroying the original packaging and without impairing its resaleability.
  • The sales invoice (with all copies) must be submitted with the product. If the invoice is in the name of the company, a return invoice must be issued. If the invoice is not sent, VAT and other legal obligations are non-refundable.
  • Any scratches, tears, tape-labels, usage, missing in the box contents, etc. on the original packaging or product. Returns are not accepted if there are problems.
  • In case of product return, the shipping cost belongs to the customer.
  • The return process begins after it is determined whether the product complies with the return conditions.
  • The reflection of your refund in your account varies according to your payment method. If the payment is made by credit card, when the product return is approved, the bank is instructed to cancel the transaction and the bank starts the refund process.
  • In payments by wire transfer and EFT, the amount is deposited to your bank account number within 7 working days.
  • In case of product return, the shipping cost will be deducted when making a refund.

Other Provisions

• Seller is not responsible for price errors that may occur due to system errors.
• The parties accept this agreement.
• In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's (Customer) or SELLER's settlement are authorized up to the value declared by the Ministry of Industry and Trade.